5 Ways to Provide Excellent Service for Your Tenants
October 2, 2020
As a property manager, it’s paramount that you offer tenants quality service to earn their loyalty, trust, and respect. Tenants who trust and respect you are likely to rent from you for far longer and take good care of your property. But how do you get started building trust with your renters?
Earning Your Clients’ Confidence
All property managers wish for loyal, respectful, and courteous tenants. However, finding such clients can be challenging if you fail to deliver exemplary customer service. Keep these strategies in mind as you strive to improve your services:
- Communicate
- Be proactive
- Keep things simple
- Build relationships with your tenants
- Keep your promises
1) Communicate
Effective communication is vital in property management. Ensure your tenants understand everything they need to know, from details of the lease agreement to any upcoming maintenance visits. Additionally, make sure you file vital documents correctly for future reference. Keep your clients in the loop at all times.
2) Be Proactive
A happy and satisfied tenant will pay rent on time and confidently renew their lease. So, you should always work hard to ensure you fulfill all your tenants’ needs. Make sure you answer their phone calls, respond promptly to emergencies, and show up when needed. Failure to do these may force tenants to move elsewhere when their leases expire.
3) Keep Things Simple
Keeping your property management simple is one of the best ways to save on time and improve the tenant experience. For example, any tenant portal you develop should be self-explanatory and easy to use. Don’t confuse your clients with complex websites or confusingly worded lease agreements. Keep everything simple and straightforward to save both you and the tenant some time.
4) Build Relationships with Your Tenants
As a property manager, you should embrace strategies to improve the landlord-tenant relationship in your real estate business. The best way to achieve that is by taking care of all your tenants’ needs to keep them comfortable. Respond to their maintenance requests promptly and show gratitude by offering rental discounts if possible.
Pro Tip: Don’t just stick to pre-written communications when emailing your tenants. Use personal language and make them feel like they’re talking with a person, not a corporation.
5) Keep Your Promises
Making promises and failing to fulfill them can destroy your relationship with tenants. They will always remember everything you promise. Document all the commitments you’ve made to tenants and ensure you can fulfill them in a timely fashion. Show your tenants they can trust you to do what you promise.
A Trustworthy Property Manager
Providing exemplary service for tenants is the best way to make them feel valued and win their trust. By prioritizing your tenants’ comfort and satisfaction, you’ll encourage prospective tenants to rent your property. You’ll get income from the rental, and your tenants will have a new place to set up their business!
Contact us for more tips on how to manage your rental property.